Nellore, March 2: In a time when many people believe petitions to government offices often get delayed, an elderly woman’s heartfelt gesture of gratitude has strengthened public faith in the district administration.
Breaking the usual pattern of “submit a petition and leave,” the woman made a special visit to the Collectorate to personally thank the officials who resolved her long-pending issue.
Notably, her petition was the very first grievance received during the first Grievance Day (PGRS) conducted after District Collector Himanshu Shukla assumed charge in Nellore. Upon hearing her plea, the Collector responded with empathy and immediately directed the concerned officials to resolve the matter. Through his prompt action, he conveyed a clear message that resolving people’s problems is the administration’s top priority.
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Swift action brings permanent solution
Acting on the Collector’s instructions, officials moved swiftly and took action at the field level without delay. With coordination among the concerned departments, they examined the case and provided a permanent solution. The elderly woman, who had been waiting for justice for a long time, was overjoyed that her problem was resolved through a single petition.
Despite poor health, she came to express gratitude
Though age and health made it difficult for her to travel, she was determined to personally thank the Collector who helped her regain ownership of her house from her son. With the support of her family members, she managed to reach the Collectorate.
As the Collector was in Vijayawada attending a review meeting with the Chief Minister on district development, she met Joint Collector Mogili Venkateswarlu and DRO Vijay Kumar, who were available at the office. She offered them sweets and blessed them wholeheartedly. The emotional moment moved the staff present there.
Her gesture reflected the trust people have in the district administration and demonstrated how responsive and humane governance can make a real difference in people’s lives.
Background of the case
On September 22 last year, Rama Jyothi, an elderly woman from Kavali, came to the Nellore Collector’s office despite being unable to walk properly. She was sitting on the ground when Collector Himanshu Shukla noticed her and personally approached her to understand her problem.
It was the first PGRS programme conducted after he took charge, and he received the first petition from her. She explained that her elder son had deceived her into transferring the ownership of the house she was living in to his name and later forced her out, leaving her homeless.
The Collector immediately instructed officials to ensure justice. Acting as per the law, the authorities cancelled the registration and restored the house to her. The Collector personally handed over the property back to her with dignity.
This incident has now become an inspiring example of people-centric governance and stands as a reminder that timely intervention and compassion in administration can transform lives.
