Nellore, March 9: Nellore Collector Himanshu Shukla directed district officials to resolve public grievances quickly and transparently during the Praja Samasya Parishkar Vedika held at the Tikkana Hall in the District Collectorate on Monday. The programme provided a platform for citizens to submit petitions regarding various civic and administrative issues, enabling officials to address them directly.
Senior district officials including Joint Collector Mogili Venkateswarlu, District Revenue Officer Vijay Kumar, Deputy Collector Murali, District Supply Officer Leelarani, and Deputy Director of Survey and Land Records Naga Sekhar attended the programme. They interacted with petitioners and received applications related to several public concerns.
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Transparent Grievance Redressal System
During the meeting, officials were instructed to carefully examine every petition submitted by citizens and ensure that inquiries are conducted in a fair and transparent manner. Authorities were advised to process the applications within the stipulated time so that people receive timely solutions to their problems.
Officials observed that a majority of the petitions submitted during the programme were related to land disputes, revenue matters, pensions, and other welfare issues. Departments concerned were asked to give priority to such cases and take immediate steps to resolve them.
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Authorities also emphasized that if any grievance cannot be addressed immediately, officials must clearly explain the reasons and procedures to the applicants. Providing proper information would help citizens understand the status of their requests and avoid unnecessary confusion.
District officials were further reminded to ensure that petitions received through the grievance redressal system are processed within the prescribed Service Level Agreement (SLA) timelines. Monitoring mechanisms were also put in place to track the progress of each application.
Promotions for Eligible Government Employees
In addition to reviewing public grievances, Nellore Collector Himanshu Shukla also directed officials to take steps for granting promotions to eligible government employees across departments in accordance with Government Order (GO) No. 06.
Departments were instructed to prepare panel lists wherever necessary and complete the promotion process without delay. Officials were asked to maintain transparency and follow proper guidelines while implementing the promotion system so that eligible employees receive their due opportunities.
Focus on District Development
Officials were also advised to bring important policy matters and development-related issues to the attention of the district administration at the earliest. Presenting such matters in time would help raise them during District Collectors’ Conferences and before senior authorities of the state government.
This process would enable quicker decision-making and support the implementation of development initiatives aimed at improving infrastructure and public services in the district.
Special Arrangements for Citizens
District authorities made elaborate arrangements to ensure the smooth conduct of the grievance redressal programme. Special counters were set up to receive petitions, while supporting staff and officials were deployed to guide citizens.
Facilities such as drinking water, reception counters, monitoring desks, separate queue lines, and shamianas for shade were arranged for visitors. Special assistance was also provided for persons with disabilities to help them submit their applications comfortably.
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Revenue Clinic Counters Introduced
To speed up the disposal of petitions, special Revenue Clinic counters were introduced at Tikkana Hall based on revenue divisions. These counters were designed to verify petitions quickly and resolve issues efficiently.
Several district-level officials including Deputy Collector Murali, District Panchayat Officer Vasumathi, DRDA Project Director Naga Raja Kumari, and BC Welfare Officer Venkata Lakshmamma also participated in the programme.
Through the Praja Samasya Parishkar Vedika, the district administration aims to strengthen public grievance redressal mechanisms and ensure that citizens receive timely solutions to their problems.
