In a strong administrative move, ASR District Grievance Meetings have been made mandatory for all mandal-level officers, as District Collector A.S. Dinesh Kumar issued a strict warning against non-compliance. The directive aims to strengthen the grievance redressal system and ensure quicker resolution of public issues. The Collector emphasised accountability and timely action while interacting with citizens during the public grievance forum held at Paderu.
Mandatory Attendance and Accountability
As part of strengthening ASR District Grievance Meetings, the Collector directed all mandal-level officials to attend the weekly grievance redressal meetings held every Monday at MPDO offices without fail. He warned that strict disciplinary action would be taken against those who neglect their responsibilities.
During the Public Grievance Redressal Forum conducted at the ITDA office in Paderu, a total of 43 petitions were received under the Public Grievance Redressal System (PGRS), along with nine applications at the special Revenue Clinic. The Collector, along with senior officials, personally received complaints from citizens across various mandals and instructed departments to ensure prompt resolution.
He stressed that grievances must be carefully examined before forwarding them and that officials should directly communicate with complainants. Proper updates must be made on the grievance portal to avoid repeated complaints and delays. He also highlighted that complaints from higher authorities, including the Chief Minister and other public representatives, must be resolved within the stipulated timeline.
Focus on Local Resolution and Public Satisfaction
The ASR District Grievance Meetings also focus on resolving issues at the mandal level to reduce the burden on district authorities. The Collector encouraged citizens to utilise services like “Meekosam” and the 1100 call centre to register and track grievances efficiently.
Special attention is being given to land-related disputes through dedicated Revenue Clinics, where officials such as Tahsildars, Surveyors, and Revenue staff address complaints directly without middlemen. While some issues are resolved immediately, others are assigned clear timelines.
The Collector emphasised respectful treatment of complainants and improving public satisfaction through feedback systems like IVRS. He also instructed officials to identify problem-prone areas and take proactive measures.
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Several grievances were raised, including issues related to drinking water, roads, electricity, and land disputes across mandals like Hukumpeta, Munchingiputtu, GK Veedhi, and Chintapalli. The Collector warned officials against negligence and urged better coordination to ensure effective governance.
